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EDC Customer Service Representative (f/m/d)

Position Type: Regular 
Location: Duisburg 
Business Unit: Aftermarket 
Division: Aftermarket EMEA 

 

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THE CHALLENGE

THE CHALLENGE
We are looking for a Customer Service Representative (CSR) for our European Distribution Center (EDC) in Duisburg.

The EDC is responsible for the high standard of service and customer satisfaction by meeting customer needs.
In this capacity, you work in the EDC department team. The EDC department in Germany is an important part of the international sales concept. EDC CSR organizes deliveries from our European central warehouse in Duisburg and Poland as well as direct containers from our production sites in Asia and the USA to our European sister companies and independent European dealers.

The MAIN RESPONSIBILITIES
• Contact for our European customers
• Interface coordination function between our customers and warehouses in Poland, Duisburg and France
• Interface to the supply chain function
• Sales order and order management in the SAP SD module
• Control / monitoring of deliveries from our Polish and Duisburg warehouses
• Implementation and maintenance of KPIs to measure the service level
• Handling disagreements and complaints.

THE SUCCESSFUL PROFILE
• You have a sound business education
• You already have professional experience in the CSR role with contact to international clients.
• You speak fluently German and English in spoken and written
• Nice to have: knowledge of another European language.
• Nice to have: SAP SD knowledge.

 

THE ROAD FREE CREW

The TEAM NAME team in LOCATION includes NUMBER achievers, authentic and industrious people from different backgrounds. In this role, you collaborate closely with DETAIL ABOUT COLLEAGUES/TEAM.

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JOIN US WHERE THE ROAD ENDS.