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IT Applications Support Specialist

Position Type: Regular 
Location: Charlotte HQ 
Business Unit: Global Functions 
Division: Information Technology 

 

Want to break new ground? Dare to step off the beaten path, join the Road Free crew.

 

THE CHALLENGE

 

You will help us support and resolve complex incidents, by finding work arounds and sharing them with the team. You will also provide guidance to the team on the usage of business applications and offer technical expertise (mentorship) on the ticket resolution, to ensure a growth of knowledge in the team while maintaining a high level of customer service.

 

  • Be an active Lean contributor within the Run Apps team;
  • Resolve IT incidents and requests with high customer satisfaction ratings. Work with the team to minimize the backlog: make sure the number of requests is at a stable level;
  • Ensure a growth in the overall skill level of the other members, by providing advice, mentorship and guidance towards the resolution of the incident;
  • Be an active player in the improvement of the team processes. Propose solutions and alternatives to the selected elements to improve and take ownership of delivering those initiatives;
  • Be a key resource in the IT compliance standards to ensure all work is done correctly by managing the audit tasks within the team;
  • Achieve mastery of at least one or more of the key systems supported by the team (SAP, Salesforce, Ariba, Fiori). Be a key reference point on this system and provide guidance to the other team members;
  • Work on having smooth handover with the Small/Medium teams. Assist to the knowledge transfers to evaluate the sustainability of the solution from a support perspective.

 

THE PROFILE TO SUCCEED

 

  • You hold a University degree in Business (IT) or computer science or an equivalent combination of a college diploma in computer science and experience;
  • You have a minimum of 3 years of experience in SAP Support with 2 year in a similar position;
  • You have experience in SAP or Salesforce;
  • You have experience in the Manufacturing sector;
  • You have great coaching and customer service skills;
  • You adapt easily to change and are able to work under pressure.

 

THE ROAD FREE CREW

 

At Camso there’s always space to grow; together we define our goals, then it’s up to you to find the way that’s right for you. Choose to work in a team that's always on the move to achieve its dreams.

 

JOIN US WHERE THE ROAD ENDS.

Apply now »