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IT Advisor - Sales Cycle

Position Type: Regular 
Location: Charlotte HQ 
Business Unit: Global Functions 
Division: Information Technology 

 

Want to break new ground? Dare to step off the beaten path, join the Road Free crew.

 

THE CHALLENGE

 

The Information Technology Advisor is the first point of contact for the Business Process Organization, Business Units and Functions to inquire about IT matters that go beyond the simple Service Desk requests.  The IT Advisor will educate, guide or initiate the project request (user story) to ensure the request is resolve to the customer satisfaction and also has a role to be pro-active in promoting IT Opportunities to improve the business.

 

  • Maintain a good communication with all stakeholder (BPO, BPM, Key SMEs...) to ensure awareness of key IT Demands upcoming;
  • Understand business operations, challenges, and evolving opportunities to effectively advise business partners and antcipate their needs;
  • Estimates all costs related to Total Cost of Ownership: Business Engagement, IT Engagement, software, hardware, training and support investment;
  • Support the prioriatization of IT Demands by providing understanding of risks, value and cost of each user story under evaluation;
  • Participate in discussions on the process roadmap. New IT functionalities to add to resolve current business challenges;
  • Establish a transparent and sustainable relationship with business partners and ensure to maintain a climate of collaboration and trust;

 

THE PROFILE TO SUCCEED

 

  • You hold a Bachelor's Degree in computer science, Management Information System or any related discipline;
  • You have 3-5 years experience in internal service management, IT projects and Application Software project implementation/Portfolio management;  
  • You have experience in SAP or Salesforce;
  • You have general knowledge of Distribution, Service and Manufacturing industries in addition to System Integration;
  • You have the ability to influence others while building partnerships;
  • You have excellent communication and decision making skills;

THE ROAD FREE CREW

 

 

JOIN US WHERE THE ROAD ENDS.